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Expired contracts of AnyDesk Lite and AnyDesk Professional will limit AnyDesk to the latest version of AnyDesk Free, which is not allowed for. My.AnyDesk Help Center Contact Avoiding Scams Professional Services System Status The Company Case Studies Partners Press Blog Jobs About Us Facebook Twitter Fanshop. AnyDesk provides you with individual features at fair prices - choose the package that suits your professional demands most! You can opt out and disable them in our Cookie Settings. Connect to a computer remotely, be it from the other end of the office or halfway around the world. AnyDesk ensures secure and reliable remote desktop connections for IT.

my.anydesk.com is the main interface to view and modify properties and status of a customers' account. It provides the custom client generator to create your own Anydesk, session logging, a support form to submit tickets and a section to manage payments.

5Monitoring
7Settings

Login

Customers get credentials by mail once the account is created on purchase. The mail include your login credentials namely the customers registered mail and a password. The password can be changed in the settings. In case you lose your password, it can be reset on myAnyDesk main page.

Apply the license option in the Menu Tab of AnyDesk Main Window

ID, Alias and License Key

The ID represents a unique number to identify a specific client in the AnyDesk network. The Alias is shaped like a mail address consisting of name and namespace. By default, users get an Alias in the public namespace '@ad' representing AnyDesk. A custom namespace is available for the Professional and Enterprise license.

The ID is generated by AnyDesk upon first startup.

See AnyDesk ID and Alias to learn how to backup the ID.

Note: A Reset of the license key won't remove your registered clients. Only new clients to be registered have to use the new license key. Auto-register the license by choosing the option assign to license in the custom client.

Apply or remove license key in AnyDesk

The license key connects the AnyDesk client to the corresponding account. ID and Alias are displayed in the clients section on my.anydesk.com when registered.

Registration

The license, applied to AnyDesk links the client to a specific account. After registering the client, the portal will display all its properties.

Note: For AnyDesk Lite, only one device is licensed. For AnyDesk Professional, licensed clients consume sessions and fill the max-session count. Hence don't distribute licensed custom clients outside your work space.

Register client	Copy the license key on my.anydesk.com in the License tab and paste it into AnyDesk by going to » Options Tab » Change license key.
Remove client	Go to my.anydesk.com to the license tab and click on a registered client. Then click remove.

Adding Clients to a Namespace

The Alias can be chosen freely in the client details. The namespace must be @ad except for custom namespaces.

Note: If AnyDesk is installed and registered with a free license, the Alias is bound to the ID and cannot be changed once it was set.

The namespace is available for the Professional, Power and Enterprise license.

Standard or public namespace:

exampleAlias@ad

custom namespace:

exampleAlias@MyOwnNamespace

In Order to apply your namespace to a specific client:

Attach your licence-key to AnyDesk with the corresponding ID/Alias.
Login to the portal and browse to the list of clients.
Choose the client you want to modify and click the loupe symbol.
Change the name. You have to enter the full name including the @myOwnNamespace

Monitoring

The Portal monitors clients registered to your account, the amount of active sessions, the installed version, as well as when and how long a sessions did take place. (Provides Export Options for CSV session data). Use this feature for accounting or billing purposes. A REST-interface is also available for Professional and Enterprise customers to provide automatic retrieval of session data.

Close Session

In the Session section click the arrow symbol » to get session details in the upper right corner, choose Close session to disconnect a session. Use this method to lower the session count.

Account information

All personal contact information except the registered mailaddress can be edited.

The license tab also shows general information like:

Customer number
License type
License number
Available & max seats
Available & max session
Namespace (if part of the bundle)
Clients connected to your license showing ID, Alias and online status
Interface to build custom client versions of AnyDesk. (Customize AnyDesk)

Settings

The settings tab lets you change time zone and language, setup the CSV session export, enable [Two-Factor Authentication] and change the unattended access password.

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Payment & Invoices

In the Settings Tab switch to [Payment], to consign credit card information. Invoices will be payed automatically.You may also choose to pay manually via bank transfer or PayPal. The invoice section lists all invoices including status to keep track.

Forgot Password

If you forgot your password, go to my.anydesk.com and request a password reset by clicking forgot password. You will receive a reset password mail to your registered mail address.

Custom Client Generator

The Portal also provides the ability to create your own AnyDesk called custom client. See: Customize AnyDesk

The FAQ addresses common questions in terms of features, usage, as well as support related topics. All sections link to corresponding articles. For detailed documentation use the search bar or write a ticket to support@anydesk.com.

Do I need to install AnyDesk?

AnyDesk will have elevated privileges when installed. Connecting to a client with AnyDesk installed won't run into trouble controlling Admin (UAC) required applications.However you can request elevation remotely to clients that run AnyDesk portable. The login credentials can be entered remotely, the following UAC prompt must be confirmed manually from the remote side. Each installation has its unique ID and is bound to a specific license.

How to reset 2FA / Two Factor Authentication

Do I need to be present at the remote side to start a session? (Unattended Access)

No, you can set a 'password for unattended access' to gain access remotely. See Unattended Access

I lost my password (my.anydesk.com)

To recover your password go to MyAnyDesk.com and hit 'Forgot your password? ', this will send a reset mail to the address stored in your account.

Can I use AnyDesk with other Remote Tools simultaneously?

Yes, it's possible to run instances of different solutions and AnyDesk at the same time with no restraints. AnyDesk can also run several instances at the same time.

Can I use my own namespace?

Yes, you may choose your own namespace for registered clients in on my.anydesk.com if you're using a Professional or Enterprise licence. See MyAnyDesk_Portal

See Registration to register the client to a license.

Are updates included with AnyDesk licenses?

Yes, updates are always included with AnyDesk.Expired contracts of AnyDesk Lite and AnyDesk Professional will limit AnyDesk to the latest version of AnyDesk Free, which is not allowed for commercial purposes.

Where do I find my invoices?

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Your invoices can be found in the MyAnyDeskPortal.

Do my customers need a licensed version?

End users always get a free license of AnyDesk automatically.

How to make multiple connections?

AnyDesk can run an unlimited amount of sessions from a device as long as resources allow. AnyDesk also can run several instances on a device. Based on your license, your AnyDesk client can have multiple sessions simultaneously. The Free and Lite license will only allow one simultaneous session. The Professional license allows for as many sessions as ordered and Power license enables unlimited sessions for the number of active devices ordered.

Can I transfer files with AnyDesk?

How to connect automatically

The speed dial (background icons under the 'Connect'-button) displays recent connections. Click on the client you want to connect to. There is no need to type the ID each time. The entered password for unattended acces can be saved IF the option has been enabled at the remote client side below the 'set password' option. You can even create a shortcut on the home screen by clicking/touching the overflow menu (downward arrow) next to the machines address, then 'Drop to desktop'.

Can I offer AnyDesk for downloading on my website?

Yes, customers can offer AnyDesk for download on their website. The best way would be to

create a direct link to anydesk.com/download. In this way, your customers will always have access to the latest

version.

Can I keep or move the AnyDesk ID/alias when reinstalling or moving to a new/clone system or hard drive?

Yes, your identity can be moved. If you have several machines with the same ID: See AnyDesk_ID_and_Alias

Does AnyDesk support Windows server?

Which ports does AnyDesk use?

To connect to the AnyDesk network port 80, 443 or 6568 is used. For standard listening port direct line connection is 7070 (TCP).

AnyDesk is slow despite LAN connection

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AnyDesk might not recognize a direct connection and the session will be established via AnyDesk network. Direct connections display a play symbol in the status bar. If disabled, end

the session and reconnect. In case the direct connection cannot be established, send the trace files fromboth LAN clients to support@anydesk.com.

Please note that installing AnyDesk generally helps to better recognize connections in a LAN.

Why is there an orange question mark next to my cursor?

If AnyDesk can't fetch a cursor from the remote device, e.g., if you're connecting to a Windows Server without a mouse cursor connected, AnyDesk will display this static cursor as default.

Can another user connect to me via Browser or my website?

Can I lock the remote screen?

Yes, AnyDesk allows to lock the remote screen if permissions are set. See Permissions

How to work with dual monitors / multiple displays?

Remote displays are indicated by separate tabs in the session window. Switch between the monitors by clicking on a corresponding tab. To get separate windows for each monitor, (available only if your license supports simultaneous sessions), establish two sessions with a remote device and set each to another display. To get multiple sessions in fullscreen mode, switch from D3D-Rendering to OpenGL or DirectDraw.

Unexpected session ends, disconnects, session interrupts after a certain time

Sessions may end unexpectedly for various reasons. If you encounter interruptions after a specific amount of time into the session, go to Settings and switch to the Connections tab. Disable direct connections.You may also setup a listening port in your firewall for AnyDesk in the Security Settings.

Why do I have to type the unattended password/login information/authorization manually for a specific client?

The remote client must allow the option to save his login information. See Unattended Access

I cannot connect, because the request was 'blocked/rejected by the AnyDesk settings'.

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If a client has an ACL-List (Whitelist) active that your ID/alias doesn't match, or if your interative access settings are set to disabled or don't allow connections in the background, then you'll get a message, telling that your request has been rejected. See Security Settings and adjust the settings on the remote client.

I cannot use AnyDesk for controlling Security/AntiVirus Software

Some applications are protected from external modification. Disable this feature locally in the settings, in order to get access from remote.

Can't get a session window, AnyDesk says: Waiting for Image

On Android: Make sure to give AnyDesk permission to record the screen. The first session request spawns the permission window. If not properly addressed, open Android settings - Apps - Choose AnyDesk - grant permissions.

If this doesn't fix the issue, a headless display adapter will help, this will force your system to render the image.

Synchronization of the clipboard is not working

Check permissions. AnyDesk might have to be installed on the remote side.

Denied mouse cursor/no input on window

Permissions missing: Is displayed when AnyDesk does not have permission to control a selected application. In this case, install

AnyDesk or launch it as an administrator on the remote client. Professional license users

can create a custom client that automatically requests administrator privileges upon startup. See also Customize AnyDesk and Administrator_Privileges_and_Elevation_(UAC)

AnyDesk shows 0 as ID

This means you can´t connect to our servers, please check if you have whitelisted AnyDesk in your firewall: Firewall

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Transmission is too slow. What can I do?

Latency and rendering performance depend on hardware and driver. See Render Performance for more information.

Compatibility in Windows Vista Home Edition

In certain cases, AnyDesk may sometimes crash or experience startup problems in the Home Edition of Windows

Vista. If this happens, open the properties of the AnyDesk shortcut and select 'Compatibility mode for Windows

XP'.

Scrolling on Android

For connections from Android to Android, there are several options. Use Direct-Touch Mode for 1-finger scrolling(default for new connections) and 3-finger scrolling when in Touchpad or Touch(Mouse) Mode. See AnyDesk on Android

Keyboard input opens up automatically on Android

Per default, focused text input fields will open the soft keyboard on Android. This can be switched off in the settings. See »» settings » input » automatic keyboard.The soft keyboard can be opened manually via the pie menu. See Android App

How can I close sessions from other devices to free sessions?

Go to the Portal and close the session in the 'Session' section. See MyAnyDesk Portal

I can't control the mouse and keyboard anymore on macOS

With macOS Mojave/Catalina, it is required to allow AnyDesk explicitly to control your device, you'll be prompted to do so automatically when running AnyDesk, it is however rather easy to miss this.

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If this happened to you, please go to 'System Preferences', 'Security&Privacy', 'Privacy', 'Accessibility' and add 'Anydesk' to your list of trusted apps. More information can be found in AnyDesk on macOS.

I get the message 'Waiting for Image' or 'desk_rt_ipc_error' on macOS

With macOS Catalina, it is required to allow AnyDesk to record your screen.

AnyDesk shows a message, to configure your system in the 'System Preferences' to add AnyDesk to the trusted apps list in 'Accessibility' and 'Screen Recording'. More information can be found in AnyDesk on macOS.